Refund policy

Returns & Refund Policy

At Curated by K, every product and service is created with care and backed by my professional expertise, experience and design perspective.

Please read the following policy before purchasing.

Digital Products

Due to the nature of digital products, including guides, resources and downloadable content, all purchases are generally non-refundable for change of mind once the product has been purchased or accessed.

Please ensure you have reviewed the product description, inclusions and what is provided before completing your purchase.

If you experience a technical issue that prevents you from accessing your purchase, please contact us, and we will do our best to resolve the issue.

Design Services & Consultations

When you purchase a Curated by K design service or consultation, you are investing in my professional time, expertise, experience and creative work.

Once work has commenced, payments are generally non-refundable for change of mind or because you decide not to proceed with the recommendations or direction provided.

If you have purchased a service but work has not yet commenced, please contact us as soon as possible to discuss cancellation. Any refund will be considered based on whether work has already been undertaken or time has been specifically allocated to your project.

Consultations may be rescheduled with reasonable notice, subject to availability.

Curated by K provides design advice and recommendations based on the client's information, preferences, brief, and budget. While every effort is made to create a considered and personalised outcome, we cannot guarantee a particular aesthetic result, product availability, supplier outcome, renovation result or resale value.

Consumer Guarantees

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Our services and digital products are subject to the consumer guarantees that cannot legally be excluded.

Where a product or service does not meet a consumer guarantee, you may be entitled to a remedy such as a refund or other appropriate remedy depending on the circumstances.